Here are some of our more frequently asked questions from existing and potential customers alike. See if we have already answered some of the questions you may have, below.
How quickly can we begin using Dexcomm’s services?
Dexcomm believes that the key to a great relationship requires that we get off on the right foot early on. In order to reduce mistakes on the front end, we will take our time getting to know your needs specifically to help create perfect account set up for you. This is not a challenging process for you, but it does require that our team gets to know you. We can do that quickly, but we can’t really guess at it. Our team may take anywhere from two business days to set up an account to a month. This depends on what you require from your provider.
Does Dexcomm have a contract for services?
Dexcomm has a Customer Agreement that is only a month-to-month agreement so our customers do not have any long-term commitments; however, most of our new customers choose to stay with our services for many years.
When do I receive invoices?
We send our monthly invoices on the first of each month. Each invoice includes the monthly base rate for the current month and any overages from the previous month. A big trend in our industry is to bill you every 28 days (13 invoices per year). We believe in convenience for our customers. You know when you will receive your invoice and when it is due each month.
How do I forward my lines to Dexcomm?
Each phone company (AT&T, Verizon, etc.) provides their customers with an access code to implement call forwarding. Your phone company can provide this code to you along with any instructions.
The two most common codes to initiate the call forwarding process are
*72 or 72#. When the proper code is entered, you will be prompted to put in your forwarding number with a prompt or another dial tone. It is always wise to call your office line from your cellphone or some other outside line to verify that the proper connection is established with Dexcomm.
Another possibility is that your in-house phone system has built-in codes for the various call forwarding features. You will have to contact your equipment vendor or refer to your owner’s manual to learn more about this.
How do I send to Dexcomm our ON CALL SCHEDULES and ACCOUNT UPDATES?
It’s easy! Please send via email to HYPERLINK “mailto:firstname.lastname@example.org” email@example.com, or via fax to (337) 232-3261.
Are the same agents answering my calls?
Our agents are specially trained with multiple levels of in-house certification classes that have up to 50 hours of classroom work, role playing, and hands-on experience. Your account is handled by our staff that have been specifically trained for your service level.
I use my mobile phone as my business line. Can I forward to Dexcomm and receive text messages?
Yes, you can certainly forward your mobile line. Please understand that you will not be able to receive incoming calls because they will be answered at the forwarded number. You can make outbound calls, receive texts, and any other functions you use on your mobile phone.
What’s your service area?
We can service anywhere in the United States!