answering service, lafayette, dexcomm

“My favorite core value is integrity. It means doing what I am supposed to be doing even when no one is watching, and that our customers are always our priority.”

Cheryl, Operator

“We are the voice of each customer. They are putting their trust in us to get them the help that they need.”

Rob, Operator

“Dexcomm gives me the opportunity to help people. We are the unsung heroes to our callers, even after your office is closed.”

Arnold, Team Leader

"There are some calls that stick with you forever. My training helped me to empathize with a single mother needed to further her education so that she could provide her child with a better life.”

Addy, Team Leader

Our unique advantage lies in our training.

With advanced training classes taught by three RNs, our staff receives the finest training available in the industry, allowing us to truly hear and relay the needs of our callers –
ANYONE. ANYTIME. ANYWHERE.

Our Services

Telephone Answering Services

We train our staff to “sit in the customer’s chair.” This focus allows our staff to represent you to your clients with your voice, keeping your office functioning normally while you have the opportunity to spend time with your family, challenge the golf course, or just take a nap.

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Call Center Services

A new and separate division of Dexcomm specializes in large projects with high call volume. From web interface and order entry to tier one support, we can handle your project no matter how small or large.

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Virtual Receptionist Service

In today’s world there is no need to have a staff or even an office. Allow Dexcomm to serve as the voice of your business or practice while you focus on getting work done.

Learn More
Specialized Applications

We have experience with a wide variety of customized applications and are adept at adapting to whatever specialized processes or procedures you may require.

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Medical Answering Service

Trained by RNs to listen to the caller beyond just their words and communicate the proper message to the person on call, with extra attention to HIPAA protocols, we are uniquely suited to serve all sectors of the medical industry.

Learn More
  • 01 Telephone Answering Services

    We train our staff to “sit in the customer’s chair.” This focus allows our staff to represent you to your clients with your voice, keeping your office functioning normally while you have the opportunity to spend time with your family, challenge the golf course, or just take a nap.

    Learn More
  • 02 Call Center Services

    A new and separate division of Dexcomm specializes in large projects with high call volume. From web interface and order entry to tier one support, we can handle your project no matter how small or large.

    Learn More
  • 03 Virtual Receptionist Service

    In today’s world there is no need to have a staff or even an office. Allow Dexcomm to serve as the voice of your business or practice while you focus on getting work done.

    Learn More
  • 04 Specialized Applications

    We have experience with a wide variety of customized applications and are adept at adapting to whatever specialized processes or procedures you may require.

    Learn More
  • 05 Medical Answering Service

    Trained by RNs to listen to the caller beyond just their words and communicate the proper message to the person on call, with extra attention to HIPAA protocols, we are uniquely suited to serve all sectors of the medical industry.

    Learn More

Commitment to Excellence

Dexcomm has chosen to serve those customers needing the very best service. We exist to provide compassionate, professional concern to every caller.  Our entire team is dedicated to the success of our callers, customers, and co-workers.

Our stringent hiring standards, extensive training,  and high staffing ratios allow our operators to deliver value to you every call. Thorough Quality Assurance programs, triple redundancy of all critical systems, and owners active in the success of the business mean we will always be ready to answer for you and your customers.

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Resources

Detailed information about everything from how to choose an answering service, to getting the most from your smartphone, to HIPAA updates and more.

Go To Resources

FAQ

Advice about getting the most out of your experience with Dexcomm or your current service and many other basic answers are found here.

Go To FAQ

Dexcomm Blog

Our bloggers are committed to writing stories about ways to make your life at work a bit easier.

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Get A Quote

Rather than offering a fixed pricing schedule, our goal is to find out how we can best serve you and match our offerings to meet your needs.

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