Dexcomm’s traditional answering services support several industries and always involve a live customer service representative to accurately document your messages, manage your on-call routing, call screening, patching, and distributing your customized mix of message delivery options.
Our staff are the most highly trained in the industry and have been recognized year after year with rewards for excellence in telephone answering service. We know your callers need compassionate, professional voices to take their information quickly and accurately.
A helpful agent will answer your calls quickly and take a message including all information that you need to serve your customers. These messages can then be delivered in any method you prefer. This might include email, text message, fax, or connecting you directly to the caller. Our callers are happy with their experience, and our clients are satisfied with an accurate, timely message that allows you to serve their customer exactly how you desire.
Our top-of-the-line messaging platform gives us the flexibility to provide service to large organizations with multiple on-call departments and complex schedules, or to the small business owner wearing several hats who needs someone to help with the phones. We work closely with our vendors to ensure that our technology is cutting edge. We are part of several beta-testing teams. This ensures that an industry is involved in providing solutions for your needs.
HVAC companies, law offices, doctors, and anyone who needs a pleasant voice to represent their business will benefit from Dexcomm’s traditional answering services. In fact, we are more than just an answering service. Dexcomm becomes an extension of your business at a fraction of the cost. We are here to help you, as a partner, so that your callers receive care, compassion, and attention to their needs – all while upholding your company’s mission and your vision.