answering service, lafayette, dexcomm

“My favorite core value is integrity. It means doing what I am supposed to be doing even when no one is watching, and that our customers are always our priority.”

Cheryl, Customer Service Representative

“It gives us great pleasure to help connect all of our clients and callers.”

Sara, Customer Service Representative

“Helping make life easier for others is what we do. All of our customers are treated with compassion and concern at the most crucial times."

Arnold, Team Leader

"There are some calls that stick with you forever. My training helped me to empathize when a single mother needed to further her education so that she could provide her child with a better life.”

Addy, Team Leader

The Dexcomm Way

Our proven process to provide

un-matched phone answering service:

⇒ Personal, thorough, and transparent onboarding 

⇒ Best-in-industry scripting software and programmers 

⇒ Industry-specific, continuous agent training  

⇒ Stringent Quality Assurance Program 

⇒ Long-term partnership relationship with each client

⇒ Company culture built upon solid core values 

 

OR CALL 
(800) 252-5552

Our Services

Telephone Answering Service

We train our staff to “sit in the customer’s chair.” This focus allows our staff to represent you to your clients with your voice, keeping your office functioning normally while you have the opportunity to spend time with your family, challenge the golf course, or just take a nap.

Learn More
Specialized Applications

A new and separate division of Dexcomm specializes in large projects with high call volume. From web interface and order entry to tier one support, we can handle your project no matter how small or large.

Learn More
Virtual Receptionist Service

In today’s world, there is no need to have a receptionist or even an office. Allow Dexcomm to serve as the voice of your business or practice while you focus on getting work done.

Learn More
Medical Answering Service

While our passion lies in helping all of our clients, our core values and training have always deeply aligned with the medical practices we represent. HIPAA trained representatives are here to embrace your patients 24/7/365.

Learn More
  • 01 Telephone Answering Service

    We train our staff to “sit in the customer’s chair.” This focus allows our staff to represent you to your clients with your voice, keeping your office functioning normally while you have the opportunity to spend time with your family, challenge the golf course, or just take a nap.

    Learn More
  • 02 Specialized Applications

    A new and separate division of Dexcomm specializes in large projects with high call volume. From web interface and order entry to tier one support, we can handle your project no matter how small or large.

    Learn More
  • 03 Virtual Receptionist Service

    In today’s world, there is no need to have a receptionist or even an office. Allow Dexcomm to serve as the voice of your business or practice while you focus on getting work done.

    Learn More
  • 04 Medical Answering Service

    While our passion lies in helping all of our clients, our core values and training have always deeply aligned with the medical practices we represent. HIPAA trained representatives are here to embrace your patients 24/7/365.

    Learn More

Commitment to Excellence

Dexcomm has chosen to serve customers who need the very best in customer service, technology, and communications expertise.  We exist to provide compassionate, professional concern to every caller.  Our entire team is dedicated to the success of our callers, customers, and co-workers.

Our stringent hiring standards, extensive training,  and high staffing ratios allow our operators to deliver value to you every call. Thorough Quality Assurance programs, triple redundancy of all critical systems, and owners who are active in the success of the business mean we will always be ready to answer for you and your customers.

At Dexcomm, we have built a reputation for providing highly personalized phone answering service for our partners. We employ a  consultative approach when establishing accounts for each individual client. This allows us to render the customer service experience that you want your callers to receive for every single call. While we cater to any industry, we specialize in these: 

  • Cosmetic Medicine Industry
  • Dental Industry
  • Medical Support Services Industry
  • Oil and Gas Industry
  • HVAC Industry
  • Funeral Industry
Get A Quote

Rather than offering a fixed pricing schedule, our goal is to find out how we can best serve you and match our offerings to meet your needs.

Get A Quote

FAQ

Advice about getting the most out of your experience with Dexcomm or your current service and many other basic answers are found here.

Go To FAQ

Resources

Detailed information about everything from how to choose an answering service, to getting the most from your smartphone, to HIPAA updates and more.

Go To Resources

Dexcomm Blog

Our bloggers are committed to writing stories about ways to make your life at work a bit easier.

View Blog Posts