In order to reduce mistakes on the front end, it will take some time getting to know you in order to create the perfect account set up for your company. This may take anywhere from two business days to a month. Not to worry, it is not a challenging process – more along the lines of an in-depth Q and A. Length of time required is dependent upon the services and amount of personalization that you require from us.
We can service companies located anywhere in the United States!
Dexcomm has a month-to-month or 6-month Customer Agreement dependent upon solution type, therefore no long-term commitments are required.
A big trend in our industry is to bill you every 28 days (13 invoices per year). We send out monthly invoices on the first of each month. We believe that this is more convenient for our customers— you will always know exactly when you will receive your invoice each month. Invoices include the monthly base rate for the current month and any overages from the previous month.
Each phone company (AT&T, Verizon, etc.) provides their customers with an access code to implement call forwarding. Your phone company can provide this code to you along with any instructions. The two most common codes to initiate the call forwarding process are *72 or 72#.
When the proper code is entered, you will be prompted to put in your forwarding number with a prompt or another dial tone. It is always wise to call your office line from your cellphone or some other outside line to verify that the proper connection is established with Dexcomm.
OR
Another possibility is that your in-house phone system has built-in codes for the various call forwarding features. You will have to contact your equipment vendor or refer to your owner’s manual to learn more about this.
It’s easy! Please send via email to accountsupport@dexcomm.com, or via fax to (337) 232-3261.
Our agents are specially trained with multiple levels of in-house certification classes that have up to 50 hours of classroom work, role playing, and hands-on experience. Your account is handled by our staff that have been specifically trained for your service level.
Yes, you can certainly forward your mobile line. Please understand that you will not be able to receive incoming calls because they will be answered at the forwarded number. You can make outbound calls, receive texts, and any other functions you use on your mobile phone.
Your customers want to communicate with you how they want. Data shows that business leads from phone calls are decreasing each year. Chat leads continue to increase year over year and customers want the option to communicate how they want.
Dexcomm strives to bring the most revolutionary technology to our customers. The blend between AI and humans is where the industry is going and we're making sure to stay ahead of the game. Never miss a call and maximize your marketing investments. Below is a list of items we also take care of.
Dexcomm is committed to creating a long lasting, profitable partnership for all businesses in multiple industries. We want you to have the confidence that our team is representing your company well so you can focus on your business, not managing and fielding phone calls.
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