ABOUT WEILER PLASTIC SURGERY
Weiler Plastic Surgery in Baton Rouge and Hammond, Louisiana offer a wide range of cosmetic and reconstructive options in an unhurried and comfortable atmosphere. The practice believes in offering patients a comprehensive, lifetime approach to confidence and beauty.
When a patient arrives at their office, they will be greeted with one-on-one attention to ensure their needs are met. Their practice is built around patient care in a low-pressure environment made possible by wonderful staff.
THE PROBLEM
Bryant Both is the Director of Operations at Weiler Plastic Surgery. According to Bryant, the practice was facing an increase in patient call volume. He realized they needed a reliable answering service to handle calls in a timely and responsible manner.
Luckily, they connected with Dexcomm. “They did an excellent job of working with our phone provider to ensure that calls were not missed,” says Bryant. “The partnership has worked from day one.” Patient calls were answered expertly and their needs were communicated to Weiler.
Since implementation, Dexcomm has been very helpful. The practice quickly saw results in a rapid growth in their client base—this growth has maintained over the years. Bryant says “It is hard to put a price on peace of mind, but Dexcomm has given us just that.”
THE SOLUTION
Partnering with Dexcomm has saved Weiler Plastic Surgery money and increased their productivity. Because of this, our partners at weiler have no plans of switching to another answering service. In fact, according to Bryant, the practice plans to increase their use of Dexcomm as they expand to other locations. “The biggest reasons I would recommend Dexcomm are their reliability and professionalism,” says Bryant. “We are extremely appreciative that our patients’ needs are being met outside of our office hours.”
