.png?width=1920&name=nexstar%20answering%20service%20(1).png)
Is your plumbing, HVAC, or electrical business struggling to schedule new jobs or handle customer calls?
Today’s customers have a number of home services providers to choose from and aren’t willing to wait long for a returning call from your business. In the time that it may take you and your team to reach out to a caller or answer an online form, they’ve likely already scheduled an appointment with a competitor.
For Nexstar Network members looking for after-hours and overflow customer support, a partnership with Dexcomm and Schedule Engine is a natural fit.
We are Nexstar Strategic Partners
As Nexstar strategic partners, our companies meet “the highest standard—the Nexstar Network Code of Ethics.” With this in mind, you’ll never have to worry about the quality of service that Dexcomm and Schedule Engine will provide to you and your customers.
Along with working well with you, we also work well with each other. Our two companies have great synergy in many aspects, including in our
- Company-Wide Industry Focus
- Core Values and Overall Enthusiasm for Supporting the Home Services Industry
- Knowledge Base and Understanding of the Home Services Industry
Our synergy makes us a natural fit for each other, and for Nexstar members.
How We Help With Inbound Marketing
While you work hard to help your customers, today’s consumer expects 24/7 accessibility to your business, which is impossible for any team to provide without additional support.
This is where Dexcomm and Schedule Engine come in. Schedule Engine allows customers to book through your website, and Dexcomm allows customers to book over the telephone.
Why do I need Dexcomm? While Dexcomm can assist with overflow call support during hours, Dexcomm’s real advantage is handling your after-hour call volume when your business office is closed and will only dispatch emergency or demand jobs after hours. Learn more about Dexcomm's abilities here.
Why do I need Schedule Engine? Schedule Engine’s website integration can handle your future and during-hours job bookings. These job bookings can be done by the customer without having to speak to your in-house team or Dexcomm’s live agents. Learn more about Schedule Engine's abilities here.
With service available online and through the phone, you are able to provide your customers with that 24/7 accessibility that they’ve come to expect, without overworking your internal team.
While round the clock availability is important, good customer service is far more valuable. This is why both Dexcomm and Schedule Engine prioritize high-quality customer service. Here at Dexcomm and Schedule Engine, we don’t just consider ourselves your vendor, we consider ourselves an extension of your business, and treat your customers as such.
Our Solution
For home service companies that are struggling to handle after-hours or overflow customer support, Dexcomm and Schedule Engine have a combined solution.
Software Integration
If you partner with a CRM like ServiceTitan, you’ll want anyone scheduling customer appointments to do so in your ServiceTitan account. Dexcomm understands this, which is why we’ve developed an API integration that works with ServiceTitan.
This API integration allows our live call agents to answer your customer calls and input customer information to your ServiceTitan account without having our agents individually log in to your account. This process keeps calls short and efficient while continuing to provide great customer service to your callers. Learn more about Dexcomm's call center integration here.
While you’ll have some customers who prefer to speak to a live person, you’ll also have many customers who would rather complete the appointment booking process online. Schedule Engine understands this, which is why they are able to integrate with your business website, mobile app, and social media channels to allow customers quick access to your business.
Job Bookings
With its ability to integrate on your website, Schedule Engine allows your customers a simple way to book new jobs. Schedule Engine lets your customers accurately book their own services based on your actual availability from your website, through your own custom mobile app, or right from your social media pages.
In the event that a customer has an emergency, they’ll likely call rather than search for availability on your calendar. For these customers who need urgent assistance, Dexcomm provides live call operators who handle emergency job bookings, dispatching, and escalation.
Regardless of your customer’s preference, Dexcomm and Schedule Engine combined can handle their needs and help your business grow.
Key Points
- Today’s consumer expects 24/7 accessibility to your business, so if they aren't able to schedule an appointment quickly either online or over the phone, they'll head to a competitor's page soon.
- Dexcomm and Schedule Engine can help you remain available to your customer's 24/7.
- Dexcomm’s real advantage is handling your after-hour call volume when your business office is closed and will only dispatch emergency or demand jobs.
- Schedule Engine’s website integration can handle your future and during-hours job bookings. These job bookings can be done by your customers without them ever having to speak to your in-house team or Dexcomm’s live agents.
