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Faith in America Restored by Reaction to Floods in Louisiana

A friend told me of their ordeal about being stranded for 24 hours on I-12 between Walker and Livingston. During…

August 19, 2016 Read More
FPO

Become a service champion: Provide consistent, outstanding service to your customers in 7 steps

Follow these seven steps to become a service champion: Listen Do what you say you will do/Build a culture and…

May 14, 2015 Read More
FPO

Take Action, Form a Habit

Several years ago I was sitting at the hotel bar after a day of meetings at an industry conference when…

May 1, 2015 Read More
FPO

One Simple Change Made Me a Better Listener

Listening in an office environment is rarely a challenge.  It is easy to focus on a speaker when there are…

April 13, 2015 Read More
FPO

Serving Sodas in New Zealand

I mentioned in my last posting that I had been on a lengthy vacation.  My wife and I spent a…

April 3, 2015 Read More
FPO

Just Listen

I wrote that I would be focusing on Listening for the next few weeks.  During this time I am going…

February 25, 2015 Read More
FPO

Customer Service and Soda Service

I have written a couple of times about serving coffee and soda to employees at my office.  There is a…

February 15, 2015 Read More

Cost Benefit Analysis for Dentists

Answering Service Cost Benefit We have had the privilege of answering for dental offices and we are endorsed by the…

January 29, 2013 Read More
FPO

Improving Customer Service – Oberservations – Air Travel

Recently a line of storms traveled through Texas and Louisiana.  Air travel was disrupted.  Flights were re-routed, flights were delayed…

August 15, 2012 Read More