Dexcomm Blog


Become a service champion: Provide consistent, outstanding service to your customers in 7 steps

Follow these seven steps to become a service champion: Listen Do what you say you will do/Build a culture and…

May 14, 2015 Read More

Take Action, Form a Habit

Several years ago I was sitting at the hotel bar after a day of meetings at an industry conference when…

May 1, 2015 Read More

One Simple Change Made Me a Better Listener

Listening in an office environment is rarely a challenge.  It is easy to focus on a speaker when there are…

April 13, 2015 Read More

Just Listen

I wrote that I would be focusing on Listening for the next few weeks.  During this time I am going…

February 25, 2015 Read More

Customer Service and Soda Service

I have written a couple of times about serving coffee and soda to employees at my office.  There is a…

February 15, 2015 Read More

Unforeseen Customer Service Circumstances

On Sunday, February 10, Carnival Triumph, a cruise ship became stranded in the Gulf of Mexico as it was on…

March 12, 2013 Read More

What Does a Healthy Organizational Culture Look Like?

More businesses are seeing a direct return on investment in areas like customer service and bottom line figures. Can a…

March 11, 2013 Read More

Intriguing Customer Service Application

Talk to the Manager I received an interesting follow on twitter from a company featuring an intriguing customer service application…

March 7, 2013 Read More

Customer Service Tips: Reputation

Your Customer Service Reputation Over at, there’s this article called, “ Reveals Tips That Will Keep Customers Happy and…

March 5, 2013 Read More