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Good Things – Open the Door for a Stranger

Open the door for a stranger I used to pick up the mail in the post office every day and…

January 6, 2015 Read More
FPO

Doing “Good Things” in 2015

2015 – A Year of Good Things I recently read about how Benjamin Franklin created a system to develop his…

January 5, 2015 Read More

Unforeseen Customer Service Circumstances

On Sunday, February 10, Carnival Triumph, a cruise ship became stranded in the Gulf of Mexico as it was on…

March 12, 2013 Read More

What Does a Healthy Organizational Culture Look Like?

More businesses are seeing a direct return on investment in areas like customer service and bottom line figures. Can a…

March 11, 2013 Read More

Intriguing Customer Service Application

Talk to the Manager I received an interesting follow on twitter from a company featuring an intriguing customer service application…

March 7, 2013 Read More

Coaching in a Business Environment

Corporate Coaching When you think of the word “coach” what may come to mind is your childhood soccer coach, the…

March 6, 2013 Read More

Customer Service Tips: Reputation

Your Customer Service Reputation Over at prweb.com, there’s this article called, “ShinyReputation.com Reveals Tips That Will Keep Customers Happy and…

March 5, 2013 Read More

Organizational Culture Influences Customer Service

Healthy organizational cultures used to be something that only human resources professionals talked about but in recent years having a…

March 4, 2013 Read More

Honoring Dr. Charles Dugal for Professional Excellence

Dr. Charles Dugal receives Professional Excellence Award Dexcomm presented Dr. Charles Dugal, MD with an award of professional excellence. The…

February 28, 2013 Read More