Medical Answering Services

Frequently Asked Questions

• Do you need a medical answering service?
  Do you often miss calls after office hours that lead patients to make unnecessary visits to the emergency room and urgent care? Are you struggling to keep up with the customer service demands of your growing medical practice? If so, the answer is yes, you may want to consider partnering with a medical answering service to provide patient support after hours.
• What are the benefits of a medical answering service?
  You never know when a medical emergency will come up, and because they often occur after office hours, many health care providers decide to partner with an answering service to be available to their patients 24/7. By providing around-the-clock service and care, you can increase patient satisfaction and protect your reputation as a respected medical professional in your community.
• Want real examples of Dexcomm's proven success in providing answering services for medical professionals?
  Download our case study to learn how Dexcomm partnered with Horndeski MD to improve their patients’ experiences.
• How do you handle after-hours calls from patients with emergencies?
  Dexcomm’s live, HIPAA-compliant call agents are uniquely equipped to handle sensitive patient information in emergency situations after-hours, by documenting pertinent details the provider will need to effectively follow up via text, email, or phone call.