Growing Your Business

IS ONE CLICK AWAY

 

Our experts will help you to understand if Dexcomm is right for your business in three easy steps:

 

  • Give us a little information
  • Quick and easy assessment with an expert
  • Start turning callers into new service appointments

SERVICE INDUSTRY CALL ANSWERING SERVICES

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Your business is exceptional! Shouldn't communications with your clients and potential clients be that way too?

What You Can Expect:

  • Compassionate, professional representation any time day or night according to your specifications.
  • Custom solutions for your business - scripting, message delivery, etc.
  • The most powerful telephony, data, and scripting in the industry.
  • More time to focus on what you do best- running your business and doing a great job servicing your clients.

                         Solutions For Your Business

24 hr AS-1

Answering Service

 

Professional Representation!

HVAC, plumbing, and electrical problems don't happen on a schedule. We are here 24/7 to support your clients and help you capture new ones. 
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CRM Integration

 

Everything in one place!

It's a headache to manage multiple message platforms for service schedules, on calls, and answering messages. We can work with your software to keep everything in one place to save you time and money. 
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Service Call Scheduling 

 

Start growing your business!

Focus on your clients as we schedule new service calls or relay new calls to your technicians. 
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Marketing Support

 

Don't let leads slip away!

Generating new leads is only half the battle. Stop wasting your hard-earned money and see a better return for your investment with marketing support from Dexcomm.
WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

6 PROVEN STEPS TO SUCCESS

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over 10 years!

We put over 64 years of experience to work for you and set your practice on a path to becoming its very best in 6 easy steps.

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT

Want to Know More?  

Plans And Pricing Get A Quote Talk to Jed

 

  

 

Frequently Asked Questions

Quick answers to some commonly asked questions.

Are You HIPAA Compliant?

Absolutely! As your partner and business associate, we extend your business' availability while taking the obligation of protecting your PHI very seriously.

  • Every employee at Dexcomm undergoes HIPAA and HITECH compliance education
  • Annual risk assessments and continuing education are conducted by our compliance Attorney
  • Data is stored and transmitted with the highest level of encryption  
Are you based in the United States?

Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team, in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!

You are based in Louisiana, what is your redundancy plan for severe weather?
Being based in Louisiana, we know a thing or two about being prepared for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is Your Answering Service Available 24/7?
Yes! Because we are always open, Dexcomm provides 24-hour telephone answering service 365 days per year, seven days a week. This includes holidays.
How Do You Know How to Handle My Calls?

When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes your  exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.

We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers. Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

Do I Have to Sign a Contract?

 

We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work to earn your business month after month. In fact, our average customer tenure is over 10 years, even with monthly agreements. 

What Our Clients Are Saying

“My company has benefited greatly from using Dexcomm as our answering service. Our customers are always happy to hear a kind voice answering the phone and letting them know what they can expect. It helps my HVAC team to be committed to serving our customers, and I have peace of mind that people who call my company are handled in a professional manner.”

Madrel Pack, Pack HVAC Services View More

From The Blog