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Funeral Home Call ANSWERING SERVICE

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Our funeral home answering services help you communicate with your clients with professionalism and compassion.

What You Can Expect:

  • Compassionate, professional representation any time, day or night, to your specifications.
  • Custom 24/7 call answering solutions for your business - scripting, message delivery, etc.
  • The most powerful telephony, data, and scripting in the industry.
  • More time to focus on what you do best- taking care of families and their loved ones  

Solutions For Your Funeral Home

24 hr AS-1

Answering Service


24/7/365 representation by professional, friendly agents based on your customized scripting. We can help with emergency lines, receptionist services, or answering during or after hours.

 
 
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Appointment Setting


Our agents are specially
trained to understand the needs of funeral home directors like no other answering service can. 
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Overflow Support


When things get busy, don't lose new business by letting the phone go unanswered.
Dexcomm ensures that all of your calls get answered day and night.
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Software Integration


Partnering with you is our priority. We can work with your software programs so you always have seamless communication, or use our own - whichever you prefer. 
WHAT TO EXPECT WHEN WORKING 
WITH DEXCOMM

6 PROVEN STEPS TO SUCCESS

Dexcomm has developed a proven process to ensure that your partnership with us meets and exceeds your expectations. In fact, we are proud to have a customer tenure that’s over 10 years!

We put over 64 years of experience to work for you and set your business on a path to becoming its very best in 6 easy steps.

1. QUICK, FREE CONSULTATION

2. ONBOARDING MEETING

3. ACCOUNT PROGRAMMING

4. INITIAL TRAINING

5. GO LIVE WITH YOUR ACCOUNT

6. ONGOING ACCOUNT MANAGEMENT

 

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Frequently Asked Questions

Quick answers to some commonly asked questions.

How do you bill?

We send out monthly invoices on the first of each month. We believe that this is more convenient for our customers— you will always know exactly when you will receive your invoice each month. Invoices include the monthly base rate for the current month and any overages from the previous month.

Are you based in the United States?

Yes! We are located in Carencro, Louisiana just north of Lafayette. We never outsource calls overseas. We hire locally and train our representatives in-house! If you would like to schedule a tour to meet our team in person or via web conference, please let us know. We would love to have you visit with us and meet the awesome team we have here!

You are based in Louisiana, what is your redundancy plan for severe weather?
Because we are based in Louisiana, we know a thing or two about being prepared for inclement weather. We have three redundant systems for power, data, and telephony so that we can serve our clients with a 99.9% uptime rating. In fact, we are the ones our clients turn to when they experience ice storms, floods, hurricanes, or any other severe weather. Read more about our disaster preparedness and redundancy plan. 
Is Your Answering Service Available 24/7?
Yes! Because we are always open, Dexcomm provides 24 hour telephone answering service 365 days per year, seven days a week. This includes holidays. 
How Do You Know How to Handle My Calls?

When your phone line rings into Dexcomm, our screens immediately display information about your company. This includes the exact answer phrase that we greet the caller with when we answer the phone. Your account also includes intelligent response pages that have relevant information about your business. These guide us on what information you need us to gather on the call.

We have a proven process for setting up your answering service account. Our goal is to bring value to your business by providing an exceptional experience for your customers and potential customers. Your protocol for routine and urgent calls, office hour behavior, and conditional instructions are programmed into our software. This ensures we meet your expectations by reaching who you want, how you want, and deliver messages as you desire on each call. Calls are then routed automatically through automated distribution systems in the software to operators who are trained for your account and ready to help your caller. 

Do I Have to Sign a Contract?

We are a month-to-month contract. This business model makes sense for us for several reasons. You are not locked into an agreement that doesn't fit your needs, and we work to earn your business month after month. In fact, our average customer tenure is over 10 years, while always having monthly agreements. 

How Long Does Onboarding Take?
Dexcomm's onboarding process varies based on the complexity of your organization. The time frame can be as low as 3-5 business days and upwards of 10-15 business days.

What Our Clients Are Saying

“I have used others (Answering Services) in the past and there is no comparison. The training your operators receive and the way they are able to adapt to who they are talking with, especially in such a difficult time in the caller’s life, is the difference. The personal way the phones are handled is miles above what we have used before. We are happy to be back with Dexcomm.”

Ray Dupre, LaFond-Ardoin Funeral Homes View More