As a Nexstar member, you can receive exclusive phone-answering services to boost sales and improve the customer experience.
"The dedication Dexcomm has to ensure my satisfaction is above and beyond what I've ever experienced from a vendor. They truly care about their customers and are willing to do whatever it takes to ensure satisfaction." - Amanda, Management at AccuTemp
Customer service is different today from what it once was. Modern consumers have high expectations — they want a topnotch customer experience with the digital capabilities and quality support services to back it up.
A.B. May, a family-owned HVAC, plumbing and electrical company, has been serving customers in Kansas City, Missouri, for more than 60 years. Over the years, the family behind A.B. May has expanded their services and grown their business, spotlighting the need for more reliable customer service support.
Auchinachie Services' administrative director began to notice "a whole host" of customer service issues with his answering service. Beyond agents snapping at and hanging up on customers from time to time, he also realized his want for an answering service that "offered the ability to book right into Service Titan" and that could "capture leads coming in" throughout the day.
