Training Process

Training Process

Lower turn-over. Decreased costs. Happier staff and customers. 

agent collaborating grn
We Train With You in Mind

Why invest so much time and effort into training our customer service representatives?  Because we understand that your calls are more than calls- they are your livelihood, your time and your life.  Putting the best resources in your hands allows your business to grow and thrive with the right communications partner.

First Weeks
New hires begin with three weeks of intensive training that is overseen by our in-house curriculum coordinator and expert training team.  The first week covers telephony system knowledge, policies, and procedures. Week two focuses on potential on-call scenarios. Role play simulations are practiced until the trainee is deemed ready to move to live calls. In the final week of the new employees training, they take on live calls with the supervision of a professional trainer.
 
Career Development - Continued Training

Once the trained employee has completed their initial three weeks of training, they are assigned a mentor to shadow and work with while answering live calls. This step-by-step guidance ensures that the calls are being handled properly and that the new employee grows in confidence, which is critical to their success answering your calls.

The learning process is never over. Ongoing training keeps our employees current on changes for your account, best practices, and technology upgrades. Operators are trained weekly for each new account to guarantee that you will be satisfied with how we represent your business.

Every employee participates in coaching sessions with a senior team member for both professional and personal development. This emphasis on work-life balance keeps our employees growing and learning for a lifetime throughout their career with Dexcomm.

Awards & Recognition

CAM_X AOE 2022 PLATINUM small

N.A.E.O. Superior Agent Service Award

We are a NexStar Gold Tier Strategic Partner

Get a Quote

Choose your level of integration with us and get the value-added services you need, at a price that works for you.

Get a Quote

Schedule a Consult

Want to discuss what Dexcomm can do for you and your business? Click here to schedule a consult with Jed, our sales executive.

Go to Calendar

Services

Dexcomm is proud to offer our clients a number of customizable services tailored to fit all of their business' unique needs.

Learn More

Industry Solutions

Dexcomm has over 65 years of experience with answering calls for clients in multiple industries across the U.S.

Learn More

FAQ

Answers to frequently asked questions about Dexcomm, the services we provide, and how they are implemented.

Learn More

Dexcomm Blog

We are committed to giving you stories, tips, insights, and solutions to help make your life at work a bit easier.

Visit Our Blog

Careers

Interested in a career with Dexcomm? Learn more about the opportunities we offer and how you can make the most of them!

Learn More

Resources

Take a look at our webinars, case studies, checklists, whitepapers, and call scripts across a variety of helpful topics.

Learn More

Call Answering Service That's An Extension of Your Business

Dexcomm is committed to creating a long lasting, profitable partnership for all businesses in multiple industries. We want you to have the confidence that our team is representing your company well so you can focus on your business, not managing and fielding phone calls.

 
Start Growing with Dexcomm 
 
Get A No-Obligation Quote
Plans & Pricing →