Join Our Team as a Call Center Agent
Open Positions at Dexcomm
Start Your Customer Service Career Today
As a 24/7 answering service, we are always searching for top-notch call center agents to take messages and schedule appointments for our clients. This means bringing a compassionate, professional degree of concern to all of the communications you handle. Here, we hire for fit and train for skill—and both part-time and full-time positions are available.
This is a dynamic, fast-paced role in a 24/7/365 environment, where you’ll be expected to consistently meet high customer expectations and deliver professional experiences. You’ll do so alongside team members who have been trained to do the exact same in a compassionate, employee-centered environment.
The Hiring Process
Once you submit your application, here's what you can expect as a Dexcomm applicant moving forward.
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Responsibilities
- Handle high call volume: Efficiently manage incoming calls while creating a warm, inviting experience for every caller.
- Deliver tailored interactions: Follow user-friendly, client-specific scripts to meet the unique needs of each client and make every caller interaction meaningful.
- Active listening and engagement: Actively listen to callers, respond with empathy, and engage thoughtfully to find solutions (training provided).
- Accurate typing and communication: Maintain a minimum typing speed of 45 words per minute to relay information efficiently and accurately.
- Maintaining confidentiality and accuracy: Ensure that professionalism, confidentiality, and accuracy are prioritized on each call
Employee Pay & Benefits
Starting pay is $13 per hour, with the opportunity to earn $15 per hour within the first year. From there, raises are performance-based and are reviewed during your annual evaluation. Benefits offered to those who work 30 hours or more per week include:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Health savings account
- Paid time off
- Referral program
- Employee Library
- Micro-market in Break Area
- Birthday Pay
- Employee Assistance Program
Requirements
- Time management: Imperative to show up on time every day.
- Strong communication skills: Both verbal and written, with a solutions-focused mindset.
- Schedule flexibility: Ability to work varied shifts, including mornings, evenings, and weekends.
- Location: Must report to our office in Carencro, LA.
- 2+ years of customer service experience is preferred.