Customer Service Jobs | Dexcomm | Telephone-Answering

Company Culture

Dexcomm Communications exists to provide compassionate, professional concern to our callers, customers, and coworkers. This statement is at the core of our work ethic and guides our business decisions. This is how and why we live and the reason our operators come to work during a hurricane, an ice storm, or any situation that would keep less committed employees at home. It is why our team works long shifts, weekends, and holidays.

We do not come to work simply because we need a paycheck. We come to work to be of service to people who require something that we are uniquely qualified to provide. We make ourselves available because we feel compassion for people that require assistance; it is our uncompromising goal to ensure they get the help they desperately need.

We’re proud to foster a work environment and company culture that allows our employees to help others and build strong bonds with each other.

Hiring Process

1. Fill Out An Application- This will only take you a few minutes. Get started here!

2. Phone Interview - After you complete your application, we'll call you to conduct a simple thirty minute phone interview.

3. Assessments- These will measure typing speed and accuracy as well as grammar, spelling and number skills.

4. Final Interview- Once we've determined that you have the necessary skills, we'll conduct this final interview to make sure that you are a good fit within our company culture!

5. You're Hired!- Congratulations! We're excited for you to join our team in our Carencro office!

Training for Success

First Weeks
New hires attend three weeks of classroom training in our Carencro, Louisiana, office, overseen by our expert training team.

Week 1 - The first week covers our company culture and core values, telephony system knowledge, policies and procedures.

Week 2 - Week two focuses on potential call scenarios, gearing up toward answering live calls.

Week 3 - In the final week of new employee training, role play simulations are practiced until the trainee is deemed ready to move to live calls. (Initial live calls are taken under the guidance of a professional trainer.)

Here at Dexcomm Communications, we are dedicated to providing an invididualized training structure for all employees.

Developing a Career
Once an employee has completed their initial three weeks of training, they are paired with a senior employee while answering live calls. This step-by-step guidance ensures that the calls are being handled properly and that our new employee grows confidence, which is critical to their success in call handling.

The learning process at Dexcomm Communications doesn't stop there. Ongoing training keeps employees current on changes to client accounts, using best practices while answering and technology upgrades. In addition, every employee participates in coaching sessions with a senior team member for both professional and personal development — which is part of our core values. This emphasis on work-life balance keeps our employees growing, learning and earning for a lifetime throughout their career at Dexcomm Communications.