A phone conversation is usually the first impression your clients have of your practice or business. Despite the intention of your company's representative, poor phrasing can significantly change a phone call. What began as a pleasant conversation can swiftly take a turn for the worse if the lines of communication are disturbed because of a miscommunication between an employee and a customer. Communication and etiquette skills are vital in providing excellent customer service and making a great first impression.
Here are a few tips and techniques that apply to every aspect of conversation. Utilizing positive communication phrasing can lead to effective patient/client communication and more gratifying experiences and interactions outside of your business.
Using these phrases ensures more positive, clear communication between your business and customers!