HVAC companies, law offices, medical offices, cosmetic practices, and anyone who needs a pleasant voice to represent their business will benefit from Dexcomm’s traditional answering services. In fact, we are more than just an answering service. Dexcomm becomes an extension of your business at a fraction of the cost. We are here to help you, as a partner, so that your callers receive care, compassion, and attention to their needs – all while upholding your company’s mission and your vision.
HIPAA Compliant: Every person who comes through our door to answer for Dexcomm is asked to sign a confidentiality agreement. We know that protecting health information is a number one priority when working as a service provider in the medical industry. Every agent receives HIPAA training before they are allowed to answer medical calls, and our entire staff undergoes HIPAA training annually.
Easier On-Calls: You have the option to schedule your own on-call through our Web Portal or let our on-call specialist document it for you. We can also acquire and store detailed information about your escalation protocols to ensure that your on-call calls are handled in a timely and appropriate manner.
Experience: We have experience answering a broad range of medical calls. Birth calls, doctor’s offices, hospital groups, home health, hospice, and funeral homes are just some of the calls we have answered.
Virtual Receptionist services are excellent for small business owners who want to avoid the overhead of a full-time receptionist. Our representatives are trained and monitored to provide excellent customer service so that you don’t have to go through the hassle of hiring and supervising extra staff members. We can provide reminder services, scheduling, eReply, as well as email, fax-to-email, and voice mail screening, and alerts. In addition, we have API integration abilities to help us connect with systems within your organization, including ServiceTitan, Clio Grow, and Clio Manage.
How it Works
Our clients depend on us each day to represent them in a first-class manner. Delivering the best possible customer experience requires us to measure our service quality continuously. This is why we have established a dedicated team to focus on leading, monitoring, and developing our call center staff. Our Quality Assurance Director oversees our industry award-winning quality assurance process to deliver excellent results for your business. Our Team Leaders, Trainers, and Coaches focus on ensuring that our staff are knowledgeable about your account and developing their customer service skill sets to professionally and effectively assist your customers.
Since 1954, Dexcomm is an experienced answering service you can trust to represent your business professionally. We pride ourselves on partnering with our clients to provide excellent service and treat your customers as our own. If you’re short-staffed, lose phone service, or experience an unexpected spike in call volume, we will be available.