Medical Answering Service


Take your medical answering beyond a simple name, number and message. We go deeper to get the information you need about your patients with our own customized medical operator training classes, developed and taught by our three in-house registered nurses.



medical answering service

 

More Than a Message…

When we answer your medical calls you are guaranteed more than the simple message you would receive from most answering services. We are HIPAA trained and compliant and go deeper into the call to listen with compassion and get the best information for their Doctor or nurse.

Registered Nurse Trained Operators…

Our three in-house registered nurses have over 60 years combined nursing experience. This invaluable experience is passed down to our operators in medical operating certification courses to understand medical terminology, spelling, pronunciation, and become knowledgeable in aspects of medical care that are uncommon to answering services. The result is a more complete message, better escalation, and better care for your patients.

Is the caller short of breath? Frantic? Out of insulin on a Friday after office hours? Our experience and education allow for accurate, timely, and quality messages so that they get the help they need when they need it.  Our operators are trained for nearly one year before taking your medical calls. We will never cut corners when it comes to your patients.

Easier On-Calls…

Dexcomm’s award winning service has been earned through constant improvement and listening to our customer’s needs. Automatic escalation, script programming, and understanding your dispatch protocols help to ensure that the correct person is reached when they want and how they want to make the best use of your time and help your patients quickly.

More Experience…

We have experience answering for a broad group of medical fields. Birth calls, doctor’s offices, hospital groups, home health, hospice, and funeral homes are some of the calls we have answered. Veterinarians also trust us to handle office calls, on-call, and after hour messages. Dexcomm is ready to answer your call.