OUTSTANDING SERVICE EARNS NATIONAL AWARD -- June 22, 2009
DEXCOMM WINS ATSI AWARD OF EXCELLENCE
TOP TEN
Dexcomm of Lafayette, LA has been honored with the exclusive 2009
Award of Excellence for the sixth consecutive year.
The award is presented annually by the Association of TeleServices
International (ATSI), the industry’s trade association for providers
of telecommunication and call center services including telephone answering
and message delivery. Dexcomm was presented with the award at the ATSI 2009
Annual Convention held at the Westin Convention Center Hotel, in Pittsburgh, PA.
After six months of intensive testing, an independent panel of
judges scored call handling skills such as courtesy, response
time, accuracy, and overall service to their clients - the
cornerstones of the Call Management Industry. If a company scored
80% or better in ALL categories, they are presented with the
coveted Award of Excellence.
“The ATSI Award of Excellence offers the industry the kind of quality testing and
benchmarking that is essential to help us establish the kind of service levels that
are being demanded by our customers. There are no winners and losers in this
program; participation itself guarantees you will provide a higher level of service!"
says ATSI President, Dennis O'Hara.
Now a six-time winner, Dexcomm earned the Pearl Award for six consecutive
years. ATSI extends its congratulations to the staff of Dexcomm on
their proven Top Ten quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade
association representing live answering services. ATSI now encompasses companies across the
United States offering specialized and enhanced operator based services including: call centers,
contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency
dispatch, fax, and internet services among others.
For information: www.atsi.org
Contact: Charlene Glorieux, Executive Director
Association of Teleservices International
Phone: 866-896-ATSI